1	Your Agreement with Us

Documents and Requirements for Rental

The following driving licence and age requirements apply to the renter and any additional drivers:

Credit Score

A valid Fanaliz credit score is required.

Driving Licence

Drivers whose driving licences are not written in the Latin alphabet (such as those issued in Russia, China, Arab countries or Greece) must present a valid international driving permit alongside their original driving licence at the time of rental, together with their passport if they are not Turkish citizens.

Vehicle Group

Your reservation guarantees a vehicle group. No specific brand is guaranteed. However, depending on availability at the rental office, a vehicle from a brand within your reserved group may be provided.

Credit Card – Payment Terms

The online “Pay Now” option means that the rental charge and the charges for selected additional services are paid online. If you wish to purchase further services in addition to your rental, these can be paid for at the rental office when you collect the vehicle. At the time of rental, the renter must present a valid credit card in their own name with sufficient available credit for the pre-authorisation.

If Europcar Türkiye is unable to provide the rental service for reasons attributable to Europcar Türkiye, the full amount prepaid by the customer will be refunded.

At the time of rental, a hold ranging from TRY 4,000 to TRY 10,000 will be placed on a valid credit card in your name, depending on the vehicle group and applicable excess amounts. Provided there are no outstanding additional charges, the pre-authorisation hold on your credit card will be released within 21 business days of the vehicle’s return, following the end of the rental. Cash deposits and cash payments are not accepted at rental offices. Even if a reservation has been confirmed, the vehicle will not be provided if the credit card has insufficient available credit to cover the hold for prepaid reservations, or the rental charge and hold for reservations that are not prepaid; if a valid credit card in the renter’s name cannot be presented; or if the driving licence requirements are not met. The same conditions apply to “Pay at Location” reservations. For upper-category and luxury vehicle rentals, the renter must hold 2 credit cards in their own name, and the rental charge and deposit are collected at the office.

Pre-authorisation Amounts

Excess Amounts (CDW)

Rental Period

Rental periods are calculated in 24-hour increments. Monthly rentals are calculated on the basis of 30 days. Your rental begins at the time stated in the rental agreement, and each completed 24-hour period counts as 1 rental day.

Under Europcar’s international terms, any period of up to 24 hours from the time stated in the rental agreement counts as 1 day. No daily rental charge applies for the first 59 minutes of delay beyond that 24-hour period. Delays exceeding 59 minutes incur a daily rental charge, including charges for services billed daily, such as navigation, additional drivers, insurance and child seats.

Mileage is limited to 400 km per day and a maximum of 4,000 km for rentals of 10 days or more. If the mileage allowance is exceeded during the rental, an additional charge applies for each excess kilometre, depending on the vehicle group rented.

One-Way Rentals

If the collection and return locations specified in the reservation are in different cities, a one-way fee set by Europcar Türkiye will be charged according to the route between the two locations.

Vehicle Collection or Return Outside Office Hours

If you wish to collect or return your vehicle outside office hours, a fee of TRY 350 (including VAT) applies. If both collection and return take place outside office hours, this fee is charged separately for each. This service must be agreed with the relevant rental office, subject to office and staff availability.

If the collection and return locations specified in the reservation are in different cities, a one-way fee set by Europcar Türkiye will be charged according to the route between the two locations.

Rental Extensions

The renter must notify the relevant office of any extension request at least 1 day (24 hours) before the end of the rental. Extensions are subject to approval by the rental office. Extension charges may be applied at Europcar rates in accordance with the agreement terms.

Online Reservation Terms, Amendments, Cancellations and No-Shows

The rental date, time and vehicle details cannot be updated or changed for prepaid reservations. To make a change, the reservation must be cancelled. The cancellation and refund conditions below apply. Following cancellation, a new reservation can be made with the desired changes.

Discounts obtained through a prepaid reservation cannot be combined with any other promotion.

If a prepaid rental continues beyond the return date stated in the reservation form, the additional charge arising from the extension will be charged to the credit card presented at the start of the rental, at the Europcar published rates applicable on the extension dates.

Cancellations made at least 24 hours before the reservation start date and time are refunded free of charge. For cancellations within 24 hours of the start time, 1 day’s rental charge is deducted and the remaining amount is refunded. No refund is made for 1-day reservations.

Refunds for prepaid reservations will appear on your card within 5–21 business days, depending on the banks’ processing workload.

For both prepaid and “Pay at Location” reservations, the reserved vehicle is guaranteed at all offices for 2 hours from the reserved collection time. If the vehicle is not collected within this period, the reservation is cancelled and no refund is made.

If you cancel after the scheduled collection time or fail to notify us of your cancellation, the full prepayment is retained and no refund is made. If the following requirements are not met, the vehicle will not be provided and no refund will be made.

Please remember to enter your flight number when booking, particularly for airport locations, to help avoid difficulties caused by flight delays where no flight number has been provided.

In cases of force majeure*, the full prepaid amount is refunded. No cancellation or no-show fee is charged.

For prepaid reservations made through a third party other than Europcar Türkiye, the rules and practices of the relevant organisation or booking provider apply.

Unused Days

No refund is made for prepaid rentals where the vehicle is returned before the scheduled return date. Requests to change the return date must be made through Europcar’s central reservations department or the relevant office before the rental begins. Change requests made at or after the start of the rental are not valid.

Amendments

For reservations made through domestic channels, you can request an amendment by contacting Europcar’s reservations centre at [email protected] or on 0850 377 0 377. For prepaid reservations made through overseas channels, you must submit your request through the channel where you made the reservation.

2	Responsibilities of the Renter and Additional Driver

1. You are responsible for the vehicle, its accessories and its key or keys. Keep the vehicle locked whenever it is not in use and use any security device provided to you or fitted to the vehicle. Protect the vehicle from adverse weather conditions that could cause damage. Make sure you use the correct fuel. Check the oil level and engine temperature, and maintain the correct tyre pressures.
2. You are responsible for driving safely, taking account of road conditions and observing speed limits.
3. For the duration of the rental agreement, you must use the vehicle in the capacity of its “owner”, in compliance with the Road Traffic Law No. 2918 dated 13 October 1983 and Traffic Rules No. 26901. You are responsible for any offences, parking penalties and traffic fines that subsequently arise. In addition, you must provide all requested information about yourself and any additional driver when asked. You bear full responsibility for failing to provide this information completely and accurately. In view of the obligations described in this paragraph, the rental agreement remains in force until the vehicle is returned to us.

4. You are responsible for all damage caused by the vehicle striking low-clearance structures or road hazards such as bridges and potholes, or being driven on mountainous or similar terrain, marshes or beaches, including damage caused by water entering the engine or other parts of the vehicle in such places. You must not make any modifications to the vehicle. Please contact our offices before fitting a roof box or bicycle rack; you are responsible for any fitting carried out without our approval.
5. You must not sell, rent out or otherwise dispose of the vehicle or any of its parts. You must not grant anyone legal rights over the vehicle or transfer your own rights. For safety reasons, never top up the brake, clutch or transmission fluids, or the engine coolant. Contact us immediately if any dashboard warning light comes on or a low oil level is indicated.
6. You must not allow anyone to carry out work on the vehicle without written permission. If we authorise the work, we will reimburse you provided that you supply documentation of the expenses incurred.
7. You must notify us immediately if you identify any problem with the vehicle.
8. You must return the vehicle to the previously agreed location during our normal office hours. Its condition must be inspected and the vehicle accepted by our staff or an authorised representative. If you are unable to check the vehicle’s condition, or if we have agreed that you may return it outside office hours, you remain responsible for any damage arising until our staff or authorised representative assesses its condition, within 4 hours of the start of business on the following working day.
9. The renter is responsible for any costs we incur in restoring the vehicle to its pre-rental condition following unauthorised modifications, such as additional repair time or the necessary materials and tools, and for any damage to the interior or loss or damage caused by electrical or electronic equipment installed or used in the vehicle. Use any devices in accordance with their instructions and ask the office staff for information.

3	Personal Belongings

4	Conditions for Using the Vehicle

The renter and any additional drivers named in the agreement must comply with the following conditions:

• You must not use the vehicle for racing, speeding, testing its endurance or speed, or teaching someone to drive.
• You must not drive the vehicle while under the influence of alcohol or drugs.
• You must not use the vehicle outside Türkiye without our written permission.
• You must not carry more passengers than the vehicle’s stated capacity.
• You and any other drivers named in the agreement must not use the vehicle to push or tow other vehicles or objects, whether moving or stationary, without our written approval. This does not apply to vehicles supplied by Europcar with a tow bar; the maximum load is 1,000 kg.
• You must not use the vehicle to carry passengers or goods in return for payment, whether direct or indirect.
• You must not use the vehicle to transport substances in breach of customs regulations or other laws, or for any other unlawful activity.
• You must not transport flammable or dangerous substances, including toxic, corrosive, radioactive or other harmful materials.
• You must not transport anything whose smell or condition could damage the vehicle or cause Europcar to lose time or money before renting it out again. You must not transport live animals, except pets with Europcar’s prior permission.
• You must not use roof boxes, luggage carriers or similar equipment unless supplied by Europcar, or sublet the vehicle or allow it to be used by other persons.
• You must not carry passengers for hire or reward.
• You must not take part in rallies, competitions or trials, wherever they take place, or give driving lessons.
• You must not drive on unpaved roads or roads whose surface or state of repair could endanger the vehicle’s wheels, tyres or underbody mechanical components.
• Goods and luggage carried in the vehicle, including packaging and securing equipment, must not damage the vehicle or put passengers at risk.
• You must comply with the Highways Law, road traffic laws and any other applicable laws.

5

Charges

The charges payable are as follows:

1. The rental and other charges stated on the Vehicle Handover Form.
2. All charges, losses, damage, expenses, costs or liabilities arising from failure to comply with the rules set out in the “Your Responsibilities” section.
3. Refuelling service charge: unless exceptional circumstances apply, our vehicles are supplied with a full tank and must be returned in the same condition. If you do not return the vehicle with the same fuel level as at the start of the rental, fuel will be charged at the amount stated on the Vehicle Handover Form, the amount shown in the printed brochures available at the rental counter, or the current pump price plus a service charge of TRY 350 (including 20% VAT).
4. All tolls and crossing charges, including bridges, motorways and ferries; traffic fines; court costs arising from parking or other traffic offences, including costs resulting from impoundment; and losses arising if the vehicle is confiscated.

1. Any fine or charge imposed by an authority.
2. Traffic fines paid on your behalf and any associated costs are collected at the legally discounted amount, plus a service charge of TRY 150 (including 20% VAT).
3. HGS toll usage during your rental is charged after the rental ends, together with a service charge of TRY 150 (including 20% VAT).
4. A damage administration fee of TRY 500 (including 20% VAT) is charged for managing the vehicle’s servicing and related processes following damage. This may vary according to the protection package selected.
6. A daily charge of TRY 350 (including 20% VAT) applies to winter tyres fitted to vehicles during the winter season.

5. Repair costs for damage not recorded on the Vehicle Condition Report at the start of the rental, regardless of fault; the cost of replacing the vehicle if it is stolen; and charges arising under the protection arrangements specified at the start of the rental and described in Section 6.
6. A loss-of-use charge for the time required to repair damage caused by user error, or, if the vehicle is stolen, for the period during which we await payment of the vehicle’s value (45 days).
7. Losses arising from the vehicle being detained by law enforcement for any reason, and rental charges for the days during which we cannot rent it out.
8. Any charges incurred for delivering and collecting the vehicle.
9. A late payment penalty calculated using the Central Bank’s monthly lending interest rates if you fail to pay amounts due on time.
10. VAT and other taxes applicable to the above charges, including changes in VAT rates or officially announced additional taxes.

6	Our Damage Protection Programme

1. We have a legal obligation to maintain third-party liability insurance. If an accident causes injury or death to a person, or damage to their property, the officially prescribed motor liability insurance limits apply. Property damage is subject to the limits under that insurance. By purchasing supplementary third-party liability protection (IMM), you can obtain cover above the statutory limits provided by motor liability insurance for claims arising from accidents.
2. If you have purchased CDW / THW (Damage Protection with an Excess / Theft Protection), as stated on the Vehicle Handover Form, damage to or theft of the vehicle is covered by our protection. As this protection is subject to an excess, you remain responsible for a portion of the cost. You must pay the current excess stated on the Vehicle Handover Form or in our brochures or documents. Information about damage excess amounts and protection options is available from our offices and reservations centre.
3. If you purchase the LCF protection package, the costs of tyre punctures and tears, and breakage of the vehicle’s windows, headlights, indicators and exterior mirrors occurring without a traffic accident are covered.

Exclusions from Damage Protection Packages:

• Any accident involving a driver who is over the legal alcohol limit or under the influence of drugs.
• Impoundment of the vehicle by traffic authorities due to the driver’s actions.
• Impact damage to the underside of the vehicle, including sills and the oil sump, without an accident.
• Burns or liquid spills on the seat upholstery, or returning the vehicle excessively dirty.
• Damage caused by driving on mountainous terrain, sand, marshes, beaches or other unsuitable routes; using the vehicle for purposes or in places beyond its capabilities or specifications; or driving in rallies, speed trials, motor sports or areas closed to traffic.
• The renter is responsible for damage or breakdowns identified and reported by authorised service centres as resulting from careless, negligent or excessively demanding use.
• Theft of personal belongings from the vehicle; theft of the vehicle key or its immersion in water; loss of the registration document, number plates, tool kit, hubcaps or spare wheel; and loss of or damage to rented additional products.
• Accidents or damage involving a driver who is not named in the agreement.
• Damage caused by natural disasters.
• Damage caused by transporting animals without a carrier or cage.
• All damage, including mechanical and electrical damage, caused by misuse, carelessness or negligence, including but not limited to transmission failure due to incorrect gear changes, damage caused by continuing to drive while a warning light is on, and fuel-related faults or damage.
• Damage caused by vandalism, terrorism or civil disturbances.
• Costs, damage and similar losses resulting from incorrect or incomplete information provided during the rental.
• Force majeure:

Important Notes

• In the event of any accident, before moving the vehicle, an accident report appropriate to the circumstances must be completed, or the nearest police or gendarmerie station must be contacted to obtain the relevant accident, theft and alcohol test reports immediately and no later than 24 hours after the incident. Our 24/7 Full Support Line on +90 850 377 03 77 must also be notified.
• If the vehicle is stolen, you must contact the nearest police or gendarmerie station and notify our 24/7 Full Support Line on +90 850 377 03 77 immediately and no later than 24 hours after the incident. Otherwise, all purchased protection will be invalidated and all resulting losses, including material and non-material losses suffered by third parties, will be charged to the renter. If the vehicle breaks down or you require assistance for any reason, call +90 850 377 03 77, available 24/7.
• Please make sure that the vehicle collection and return forms are completed and signed by both parties at the start and end of the rental.
• To extend the rental period or advise us of the return date and time, please call your rental office or our reservations centre.
• If you have an accident, the vehicle breaks down or you need assistance for any reason during your rental, please call our Full Support Line on +90 850 377 03 77.
• In the event of a SINGLE-VEHICLE accident, contact the nearest police or gendarmerie station before moving the vehicle to obtain the accident, theft and alcohol test reports.
• For TWO-VEHICLE accidents, except in the circumstances listed below, the drivers must complete the Property Damage Accident Report according to the circumstances of the accident and the instructions on the form.
• For two-vehicle accidents, the traffic police prepare the accident report only in the circumstances listed below:

What to Do in the Event of an Accident

Circumstances Requiring a Police or Gendarmerie Report

• In two-vehicle accidents, obtain photocopies or legible images of the other party’s or parties’ driving licences, vehicle registration documents and motor liability insurance policies.
• If a driver is underage.
• Take multiple photographs showing how and where the accident occurred, with the vehicle’s number plate visible.
• Do not leave the vehicle without taking adequate safety precautions.
• If there are concerns about a driver’s mental fitness or suspected alcohol use.
• If a driver does not hold a driving licence.
• If one of the vehicles involved has official government number plates.
• If public property has been damaged.
• If the accident has caused damage only to third-party property.
• If one of the vehicles involved does not have motor liability insurance.
• If the accident has resulted in death or injury.
• If you cannot reach an agreement with the other driver about the accident.

7	Data Security

Consent to the Processing of Personal Data

If you explicitly consent to the processing of your personal data by Europcar Türkiye in accordance with the information provided in the Privacy Notice on the Processing of Personal Data, please select “I Agree” below.

I Agree

8	Termination of the Agreement

Europcar Türkiye may terminate this agreement unilaterally if you fail to comply with the principal conditions set out below.

1. If you are an individual consumer and fail to pay the rental charges on time, the agreement terminates without the need for any warning or notice. In this case, the renter must return the vehicle immediately. If the vehicle is not returned, the renter formally acknowledges and agrees that they have committed a breach of trust. Europcar Türkiye may also terminate this agreement unilaterally if we discover that any of your assets have been seized in connection with your debts or that you have been served notice of such action.
2. If you are a commercial company, Europcar Türkiye may terminate this agreement unilaterally in the following circumstances:

3. Our unilateral termination of this agreement does not affect our right to recover amounts you owe under it. If you fail to meet the principal requirements of the agreement, we reserve the right to charge additional amounts. We may recover the vehicle from you and charge you additional costs arising from the circumstances.
4. You agree that, even after this agreement has ended, you must keep the vehicle safe and return it to the nearest office.

9	Jurisdiction