1	Your Contract With Us

Required documents and conditions for rental

The driving licence and age requirements for the renter and additional drivers in order to make a rental are as follows:

Credit Score

Having a valid Fanaliz score.

Driving Licence

Users who do not use a driving licence in the Latin alphabet (Russia, China, Arab Countries, Greece, etc.) are required to present a valid international driving licence and their passport (if they are not a Turkish citizen) together with their own driving licence at the time of rental.

Vehicle Group

Your reservation has been confirmed with the vehicle group guaranteed. There is no guarantee of any brand. However, when you go to the relevant office, you may be provided with vehicles from the brands included in the group you reserved, subject to availability.

Credit Card – Payment Conditions

Online - pay now indicates that the rental fee and selected additional service fees will be paid online. If other services are also desired to be purchased in addition to the rental, the fees for these services may be paid at the sales office when receiving the vehicle. During online payment, it is not mandatory for the cardholder and the reservation holder to be the same person; however, during the rental, the renter must be able to present a credit card belonging to themselves and the deposit transaction must be completed.

If Europcar Turkey is unable to provide the rental service due to reasons attributable to itself, the full amount paid in advance by the customer shall be refunded.

During the rental, a hold/blockage amount ranging between 4,000.- TL and 10,000.- TL will be placed on your valid credit card issued in your name, depending on vehicle groups and excess amounts. Depending on banking procedures, the blocked amount may be reflected back to your account after the end of your rental, provided that there is no possible additional payment obligation. This period may extend up to 10 - 15 business days depending on banking procedures. The reason for this delay is not Europcar Turkey, but banking operations. Cash deposit and cash payment shall not be accepted at the offices. In prepaid reservations, if there is not sufficient limit on the credit card for the blocked amount, or in non-prepaid reservations if there is not sufficient limit including the rental fee, if a valid credit card in the name of the renter cannot be presented, or if the driving licence conditions are not met, the vehicle shall not be provided even if the reservation has been confirmed. The above-mentioned conditions shall also apply in the same way to reservations made with the pay-at-location option. For Upper and Luxury class rentals, the renter must have 2 credit cards in their own name; the rental and deposit amounts are collected at the office.

Provision Amounts

Excess Amounts ( CDW )

Rental Period

The rental period is calculated over 24-hour periods. The monthly rental period is calculated over 30 days. Your rental starts from the time written on the rental contract and is calculated as 1 rental day once the 24-hour period is completed.

According to international Europcar conditions, the period up to 24 hours from the time written on the rental contract is calculated as 1 day; no daily rental fee is charged for delays up to the first 59 minutes exceeding 24 hours. For delays exceeding 59 minutes, a daily rental fee is charged, including daily calculated services such as navigation, additional driver, insurance, child seat, etc.

Vehicles are limited to 400 km per day and a maximum of 4000 km for rentals of 10 days or more. If the mileage limit is exceeded during the rental period, an additional fee shall be charged for each exceeded km depending on the rented vehicle group.

One-Way Rentals

If the pick-up and drop-off stations are in different cities during reservation, the one-way fee determined by Europcar Turkey according to the characteristics between the two stations shall be collected.

Vehicle pick-up or drop-off outside office working hours

If you wish to pick up or drop off your vehicle outside office working hours, you must pay 350 TL (VAT included). If both your pick-up and drop-off times are outside office working hours, this fee shall be collected separately for each. For this service request, an agreement must be reached with the office where the service will be received, depending on office and personnel availability.

If the pick-up and drop-off stations are in different cities during reservation, the one-way fee determined by Europcar Turkey according to the characteristics between the two stations shall be collected.

Extension

The renter is obliged to notify the relevant office of any extension request regarding the vehicle they use at least 1 day (24 hours) before the end of the rental. The extension request may be carried out with the approval of the relevant rental office. The extension fee may be requested from Europcar prices according to the agreement conditions.

Online reservation conditions, reservation change, cancellation or no-show

In prepaid reservations, the rental day, time and vehicle information cannot be updated or changed. If a reservation change is desired, the reservation must be cancelled. The cancellation and refund conditions specified below shall apply. After cancellation, a new reservation may be made according to the desired change.

The discount obtained through prepaid reservation cannot be combined with another campaign.

In a rental made with a prepaid reservation, if the rental period exceeds the return date specified on the reservation form, the additional amount that will arise when the rental agreement is extended shall be collected from the credit card presented by our customer at the start of the rental, based on the Europcar list prices valid on the date the extension days are made.

Cancellations made 24 hours before the reservation start date and time are refunded free of charge. For cancellations made within 24 hours, 1 daily rental fee is collected and the remaining amount is refunded. (No refund shall be made for 1-day reservations)

Refunds of prepaid reservations shall be reflected on your card within 5-21 business days depending on the transaction density of the banks.

For prepaid and pay-at-location reservations, the reserved vehicle is guaranteed at all offices for 2 hours from the reservation time. If the vehicle is not picked up within this period, the reservation is cancelled and no refund is made.

For cancellations made after your vehicle pick-up time or in the absence of an unspecified cancellation request, the prepaid amount shall be collected in full and no refund shall be made. If the following conditions are not met, the vehicle cannot be allocated and no refund shall be made.

Especially at airport offices, please do not forget to enter your flight number during reservation in order to avoid inconveniences that may arise due to delays caused by the absence of a flight number.

In cases constituting force majeure* reasons, the prepaid fee is refunded in full. In addition, cancellation and No Show fees are not reflected.

For prepaid reservations made through a third-party source other than Europcar Turkey, the rules and practices of the relevant organization or source shall apply.

Unused days

No refund shall be made for prepaid reservations returned earlier than the required return day. Any change request regarding the return date must be made through our Europcar central reservation department or the relevant office before the rental starts. Change requests made at the start of or after the rental are invalid.

Change

You may make your domestic reservation change request through our Europcar reservation center via [email protected] e-mail or our phone number 0850 377 0 377. For your prepaid reservations originating from abroad, you must submit your request through the channel where you made the reservation.

2	Responsibilities of the Renter and Additional Driver

1. The vehicle, its accessories and key (and other keys, if any) are under your responsibility. Keep the vehicle locked whenever you are not using it and use any security device provided to you or installed in the vehicle, if available. You must protect the vehicle against adverse weather conditions that may cause damage. Make sure that you use the correct and appropriate fuel. Check the oil and engine temperature levels and keep the tyre pressures at the required level.
2. It is your responsibility to drive the vehicle safely, in accordance with road conditions and speed limits.
3. During the term of the rental agreement, as the “owner” of the vehicle, you must use the automobile in accordance with the Highway Traffic Law No. 2918 dated 13.10.1983 and Traffic Rules No. 26901. You are responsible for any offence, parking fine or traffic fine that may arise afterwards. In addition, if requested from you, you are obliged to provide all requested information about yourself and the additional driver accompanying you. If you do not provide this information completely and accurately, all responsibility belongs to you. Due to the obligations explained in this paragraph, the rental agreement shall remain in force until the vehicle is returned to us.

4. You are responsible for all damages resulting from the vehicle hitting low-level places such as bridges and potholes, being used in mountainous areas, terrain, swamp and beach, and damages caused by water entering the engine or other parts of the vehicle due to use in such places. You must not make any modifications to the vehicle. For roof luggage racks or bicycle carrier brackets, please contact our offices; responsibility for applications made without our approval belongs to you.
5. You may not sell, rent or dispose of the vehicle or any part of it. You may not grant any legal rights over the vehicle to any person and you may not transfer your own rights. For safety reasons, under no circumstances should you top up brake, clutch, transmission oils or engine coolant fluid levels. If any warning light appears on the dashboard or low oil levels are observed, contact us immediately.
6. You must not allow any person to work on the vehicle without written permission. If we give you approval, payment will be made to you if you document the expenses related to the work performed.
7. If you detect any malfunction related to the vehicle, you must notify us immediately.
8. You must bring the vehicle to the place previously agreed with you, within our normal working hours. The condition of the vehicle must be checked and it must be received by being seen by our employees or persons authorized by us. If you are unable to check the condition of the vehicle or if we have agreed with you to return the vehicle outside working hours, you shall be responsible for damages arising during the period until the condition is determined within 4 hours from the start of working hours on the following business day by our authorized person or employee.
9. The renter is responsible for the expenses we will incur to restore the vehicle to its pre-rental condition due to modifications made without our approval (for example, extra repair time or required materials and tools), or for any damage and loss that may occur as a result of using any electrical or electronic device connected to the vehicle or located inside the vehicle if the interior of the vehicle is damaged. Use the devices you will use in accordance with their user manuals and obtain information from the office staff on this matter.

3	Personal Belongings

4	Conditions Required to Use the Vehicle

The conditions that the renter or other additional drivers specified on the contract must comply with are stated below:

• You must not use the vehicle for racing, speeding, testing the endurance and speed of the vehicle, or teaching someone else to drive.
• You must not use the vehicle while under the influence of alcohol or drugs.
• You must not use the vehicle outside the borders of Turkey unless we give you written permission.
• You must not carry passengers above the specified passenger capacity of the vehicle.
• You and the other drivers specified on the contract must not use the vehicle to push or tow other moving or non-moving vehicles or objects unless we give written approval (except for vehicles with a tow hook provided by Europcar; maximum load 1,000 kg).
• You must not use it for carrying passengers or goods in return for an open or hidden income.
• You must not use it for carrying substances contrary to customs legislation and other laws, or for other illegal activities.
• Transportation of flammable or dangerous substances as well as toxic, corrosive, radioactive or other harmful substances,
• Carrying anything that damages the vehicle due to its smell or condition or causes Europcar to lose time or money in order to rent the vehicle again, - transportation of live animals (except pets, provided that prior permission is obtained from Europcar),
• With roof racks, luggage carriers or similar items unless supplied by Europcar, - being re-rented or used by other persons, -
• Carrying passengers for rental or reward, -
• Participating in rallies, competitions or trials wherever they may be, giving driving lessons, -
• Travelling on non-asphalt roads, roads whose surface or repair condition may endanger the wheels, tyres or mechanics under the bodywork of the vehicle,
• None of the goods and luggage carried in the vehicle, including packaging and stacking equipment, may damage the vehicle or put passengers at risk,
• It must comply with the Highway Law, road traffic laws or other similar laws.

5

Fees

The fees to be paid are as follows;

1. The rental and other fees specified in this vehicle delivery slip.
2. The total of fees, losses, damages, expenses, costs or liabilities arising from failure to comply with the rules specified in the “Your Responsibilities” section of the article.
3. Fuel refuelling service fee; unless there is an exceptional situation, our vehicles are delivered with a full tank and you are requested to return them in the same way. If you do not return the fuel at the level we gave it to you at the beginning of the rental, the fuel fee shall be collected based on the amount specified on the Vehicle Delivery Slip, or the amount specified in the brochures printed on the counter at the place where you rented, or by adding a service fee of 350 TL (20% VAT included) to the current pump sales prices.
4. All toll fees (bridge, highway, ferry, etc.), traffic fines and court expenses arising from parking or other traffic offences (including expenses that may arise due to the vehicle being impounded) and damages arising if the vehicle is confiscated.

1. Any penalty or fee requested by an institution.
2. Traffic fines paid on your behalf or possible costs shall be collected at the legally discounted amount together with a service fee of 150 TL (20% VAT included).
3. Your HGS usage during your rental period shall be collected after the end of the rental together with a service fee of 150 TL (20% VAT included).
4. A Damage service fee of 500 TL (20% VAT included) shall be collected for operations such as managing the service process of the vehicle due to damage, etc. (may vary according to the selected Protection package).
6. A daily fee of 350 TL (20% VAT included) is requested for winter tyres on vehicles during the winter period.

5. Damage repair costs occurring at the rental return that are not specified in the Vehicle Condition Report, regardless of whether you are at fault or not, the replacement cost of the vehicle in case of theft, and fees arising in line with the protections specified at the start of the rental (explained in article 6).
6. Loss of use fee corresponding to the repair period of damages caused by user error or, in case the vehicle is stolen, the period we wait for payment of the vehicle value (45 days).
7. Damages that may arise due to the vehicle being detained by law enforcement forces for any reason and the fees for the days we cannot rent out the vehicle.
8. Fees that may arise for delivering and receiving the vehicle.
9. A late payment penalty shall be applied according to the Central Bank monthly loan interest rates due to failure to pay your debt on time.
10. VAT and other taxes applied to the above-mentioned fees (VAT rate change or officially announced additional taxes)

6	Our Damage Protection Program

1. We have a legal obligation regarding insurance against third parties. In the event of an accident, if you injure or kill a person or cause material damage to their property, the officially specified traffic insurance limits apply (the limits within the scope of traffic insurance apply for damages to property). By purchasing IMM protection, you can provide protection above the legal limits covered by traffic insurance against third parties in possible accidents.
2. As stated on the Vehicle Delivery Slip, if you have purchased CDW / THW (Damage Protection package with excess - Theft protection package), damage to or theft of the vehicle is under our coverage. The fact that this protection has an excess indicates that you are necessarily obliged to make a partial payment. You will be obliged to pay the current excess amount written on the Vehicle Delivery Slip or in our brochures or documents. You may obtain information about damage excess amounts and protections from our offices and reservation center.
3. If you purchase the LCF protection package, the costs of tyre punctures and tears, breakage of the vehicle’s windows, headlights, signal lamps and exterior mirrors occurring without a traffic accident are covered.

Cases Excluded from the Scope of Damage Protection Packages:

• Any accident involving the person driving the automobile while over the legal alcohol limit or under the influence of drugs
• The automobile being impounded by traffic authorities due to the driver
• The underside of the automobile (starter rod, crankcase) being hit without an accident
• Burning of the automobile seat upholstery, liquid spillage, delivery in an excessively dirty condition
• Damages arising from the use of automobiles in mountainous terrain, sandy areas, swamps, beaches, etc., on roads unsuitable for traffic, contrary to the endurance and characteristics of the automobiles, in rallies, speed trials, motor sports and areas closed to traffic.
• The renter is responsible for damages and malfunctions determined and reported by authorized services to have occurred as a result of careless, negligent or excessive strain.
• Theft of your personal belongings from the automobile, theft or dropping into water of the vehicle key, loss of registration document, licence plate and/or equipment, wheel cover and spare tyre losses, loss and damage of rented additional products,
• Accidents or damages involving a driver not registered in the contract
• Damages arising from natural disasters.
• Damages arising from transporting animals in the automobile without a cage.
• All damages, including mechanical and electrical damages, arising due to misuse and/or carelessness, negligence, etc. (including but not limited to transmission failure due to incorrect gear shifting, damages arising due to continued use of the vehicle despite a warning light being on, fuel-related malfunctions and damages, etc.)
• Damages arising due to vandalism, terrorism or social events
• Expenses, damages, etc. arising as a result of incorrect or incomplete information provided during the rental
• Force majeure:

Important Notes

• In the event of any accident, it is mandatory to prepare an accident report appropriate to the manner of the accident without moving the vehicle, or to apply to the nearest police or gendarmerie station immediately and no later than 24 hours to obtain accident, theft and alcohol detection reports, and to inform the Full Support Line at +90 850 377 03 77, which provides 24/7 service.
• In the event that the vehicle is stolen, it is also mandatory to apply to the nearest police or gendarmerie station immediately and no later than 24 hours and to inform the 24/7 Full Support Line at +90 850 377 03 77. Otherwise, all purchased protections shall be deemed invalid and all damages incurred, including material and moral losses caused to third parties, shall be collected from the renter. If the vehicle breaks down or support is needed for any reason, assistance must be obtained by calling +90 850 377 03 77, which provides 24/7 service.
• Please make sure that the Vehicle delivery and receiving form is filled out and mutually signed at the start and return of the rental.
• Please call the office where you made the rental or our Reservation Center to extend the rental period, or to inform the return time and day.
• In the event of an accident, vehicle breakdown or any need for support during the rental, please call our Full Support Line at +90 850 377 03 77.
• If the vehicle is involved in a SINGLE-PARTY accident, accident, theft and alcohol detection reports must be obtained by applying to the nearest police or gendarmerie station without moving the vehicle.
• In TWO-PARTY accidents, except for the cases stated in the following articles, the drivers are obliged to fill out the Material Damage Accident Report according to the manner of occurrence of the accident and as specified on the report.
• In two-party accidents, the traffic accident report is prepared by the traffic police only in the following cases;

Things to Do at the Time of an Accident,

Cases Requiring a Report by the Traffic Police or Gendarmerie in an Accident

• Obtaining a photocopy or legible visual of the driving licence, registration and traffic insurance policies of the party/parties in two-party accidents,
• If the driver is underage,
• Obtaining multiple visuals of the accident scene showing the manner and location of the accident and the vehicle licence plate,
• Not leaving the vehicle without taking sufficient safety precautions,
• If there is suspicion regarding the driver’s mental health and alcohol,
• If the driver is driving a motor vehicle without a driving licence,
• If one of the vehicles involved in the accident has an official licence plate,
• If damage has occurred to public property,
• If only third-party property is damaged in the accident,
• If one of the vehicles involved in the accident does not have traffic insurance,
• If the traffic accident results in death or injury,
• If you cannot agree with the other driver regarding the occurrence of the accident

7	Data Security

Consent for the Processing of Personal Data

If you explicitly consent to the processing of your personal data by Europcar Turkey in line with the information provided in the Information Text on the Processing of Personal Data, please mark the “I Accept” option below.

I Accept

8	Termination of the Contract

If you fail to comply with the main conditions specified below, the contract may be unilaterally terminated by Europcar Turkey.

1. If you are an end consumer, in the event that rental fees are not paid on time, the contract shall be terminated without the need for any warning or notice. In this case, the renter must return the automobile immediately. If the vehicle is not returned, the renter officially accepts and undertakes that they have committed the offence of breach of trust. If we determine that any of your property has been seized in return for your debts or that such a matter has been notified to you, this contract may be unilaterally terminated by Europcar Turkey.
2. If you are a commercial company, the contract may be unilaterally terminated by Europcar Turkey in the following cases:

3. Our unilateral termination of this contract shall not affect our collection of your debts arising from this contract. If you fail to fulfill the main requirements of this contract, we reserve the right to request additional fees from you. We may take back the vehicle from you and request an additional fee from you due to the occurrence of this situation.
4. After the termination of this contract, even though it has ended, you agree that you are obliged to protect the vehicle safely and deliver it to the nearest office.

9	Authorized Court